We have heard you. We apologize for the confusion and angst the runtime fee policy we announced on Tuesday caused. We are listening, talking to our team members, community, customers, and partners, and will be making changes to the policy. We will share an update in a couple of days. Thank you for your honest and critical feedback.

Direct Twitter link

  • Deestan@lemmy.world
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    1 year ago

    While we were very reasonable, we understand that you just didn’t get it, which made you sad. We understand it feels bad to be sad. To remedy this, we will try again using different words.

    • danielbln@lemmy.world
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      1 year ago

      Yep. What they should have written:

      “We recognize that our recent runtime fee policy announcement wasn’t well-received. We genuinely apologize for the oversight and any confusion or concern it caused. Your feedback is invaluable to us. We are actively discussing the policy with our teams and the community and will be revising it based on your inputs. Please bear with us as we work through this, and expect an update soon.”

      PR is hard, let’s go shopping!

      • Deestan@lemmy.world
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        1 year ago

        Yep, that has a better tone. There’s a limit to how good a statement you can make when at the core you really plan to do enshittification one way or another, but they could have thrown in a smidgeon of accepting blame also. E.g. “We were unable to provide clear and unambiguous answers to questions that came up” costs them nothing.

    • assassin_aragorn@lemmy.world
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      1 year ago

      RuneScape 3 recently made an extremely controversial change, and I think they handled the apology perfectly. When they finally made changes and dropped some heavily disliked things, they opened with “we messed up”. Unity needs to do the same thing here if they want a chance to rebuild

  • AlmightySnoo 🐢🇮🇱🇺🇦@lemmy.world
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    1 year ago

    Too late, they already communicated their greed to every gamedev out there and no one can ignore the potential of Unity fucking them over again anymore. Overall the whole shitshow was good advertisement for Godot.

  • mycroft@lemmy.world
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    1 year ago

    It’s almost like the CEO of the company (John Riccitiello) supporting the most Indie game developers holds 53 million dollars in EA shares or something…

    Even, and most likely especially, if Unity does poorly does EA benefit… I bet ya Riccitiella knows all the features of Frostbite, but couldn’t tell you if you can do native reliable UDP networking in Unity…

  • buru@lemmy.world
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    1 year ago

    The apology seems insincere, as they always do; however, a company bending to consumer feedback in this manner is a good thing (if they actually make meaningful changes).

  • Scotty_Trees@lemmy.world
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    1 year ago

    Appreciate the nitter link, thank you! A few (many?) of us no longer user Twitter actively or even have an account there, it’s essentially de-listed site to avoid for me, but at least with Nitter you can still see some of the content when needed to.

    • Haru@lemmy.worldOP
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      1 year ago

      No problem. I still have my account there but if I can avoid it then I will, so always prefer Nitter too. I also respect that there is content that others want to see without giving Twitter data and/or a click.