I started migrating my servers from Linode to Hetzner Cloud this month, but noticed that my quota only gave me ten instances.
I need many more, probably on the order of 25 right now and probably more later. I’d also like the ability to create test servers, etc.
I asked for an increase with all of that in mind, and Hetzner replied:
“As we try to protect our resources we are raising limits step by step and on the actuall [sic] requirement. Please tell us your currently needed limit.”
I don’t understand. Does Hetzner not have enough servers to accommodate me? Wouldn’t knowing the size of the server be relevant if it’s an actual resource question?
I manage a very large OpenStack cluster for my day job and we just give people what they pay for. I’m having a hard time wrapping my head around this unless Hetzner might not be able to give me what I ultimately want to pay for, and if that’s the case, I wonder if they’re the right solution for me after all.
It also makes me worry about cloud elasticity.
Does anyone have any insights that can help me understand why keeping a low limit matters?
Just answer them with a little explanation like you did here, you will be fine. Done that, been there.
They just want to protect against people buying lots of servers for a short time, then not paying or doing ddos shit.