A firm providing AI drive-thru tech to fast food chains actually relies on human workers to take orders 70% of the time::Presto Automations recently admitted that most of the orders taken by its AI drive-thru chatbot are actually assisted by off-site human workers.
I’m generally pro-automation if it can increase efficiency, but McDonalds’ ordering AI is terrible. It had issues understanding their buy one get one for $1 deal and then one time I ordered a “bacon McCrispy” which was an item right there on the menu but what I got was a plain McCrispy and a side order of bacon in a breakfast container. They need to send their AI back to training. I’d really just prefer kiosks at the drive thru like they have inside. Voice is the worst way to interact with a computer IMO, but maybe that’s just because most implementations suck. Voice is too open ended though, a kiosk can provide exactly what options are available and as long as it has full set of customization options I don’t think that open endedness benefits anyone.
Also, over 30? Millenials grew up on the Internet for the most part. I’m 34 and grew up with computers and Internet. It was our parents’ generation that fails to understand tech.