And last year they were all saying some variation on “don’t worry, AI is not going to cost anyone their jobs.”
Key take away for anyone is to never trust what an executive is saying. Much like a politician, if their lips are moving they are probably lying.
More accurate headline: Stupid CEOs who believe hype about tech they don’t even remotely understand fire a bunch of workers because they don’t think they need them anymore.
These same morons are going to be hiring back most of the people they fired in a year or so after it becomes apparent that none of this is going to work even remotely like they think it will.
For CEOs it’s all about the bottom line. Let’s say a print magazine lays off a bunch of writers and replaced them with AI. Readership will likely drop due to the quality drop and people not buying the magazine on principle. Let’s say it’s a 10% revenue drop, but they already cut costs by 35% with all the layoffs. If they come out as more profitable that’s a win for them.
I mean Amazon gets shittier by the day but continue to grow their margins and market share. Products don’t need to be good to sell, they need to be “good enough”.
The thing with Amazon is that its primary selling point isn’t the goods on the site, it’s convenience. Amazon is relatively cheap, fast, and easy. As long as it continues to be cheap, fast, and easy, people are willing to overlook poor quality to a point. It’s the same formula that Walmart used just applied to online shopping.
You need to understand why people buy your products in order to know where you can cut corners. If for instance you’re already more expensive than your competition, but your product quality or features are superior, you can’t really afford to cut down your quality, unless you’re willing to undercut your competition on price as well. Depending on your margins and unit costs you may not be able to even do that.
Assuming a 10% revenue drop is probably optimistic, particularly with how much backlash generative content is receiving right now. There are quite a few companies dealing with PR shitstorms right now because they got caught using generated images or articles. There are a lot of parallels at the moment with the NFT craze and how executives rushed to cash grab on that trend only to immediately backtrack when public opinion flipped practically overnight. The only silver lining for these executives in this case is that there actually are a ton of legitimate uses for this tech, unlike NFTs which have vanishing few worthwhile uses.
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This is only true if you ignore all the other variables. Which is, let’s say, another company hiring writers and now they’ll grow their market share in comparison with the shitty AI articles company.
Amazon has a lot of competition in Brazil and the more they make their service worse, the better for the competition. But so far Amazon only raised the bar (with fast deliveries), making all other companies improve their own services.
This is only true if you ignore all the other variables. Which is, let’s say, another company hiring writers and now they’ll grow their market share in comparison with the shitty AI articles company.
Amazon already bought that company.
Companies are going to hype up AI then fire some staff to get a stock bump & Management high-fives themselves with bonuses. Weeks later contract offers will come up for some odd title but will be the equivalent of a VBA programmer role to help improve the terrible AI responses.
The cost will go up and some web service company will come out to hype it up as a service. The companies that laid off won’t admit that this was unnecessary. So a consortium of those companies will got to industry events pitching about how this is all Web 4.0 growing pains to give the customer a more “collaborative” delivery mechanism or something buzz-worthy like that.
So… CEOs will cause job cuts in 2024, and have decided to use generative AI as an excuse.
Oh man, can’t wait for even more services to get extra shitty and customer service to get worse all over the place. It was bad enough with the dumb phone prompts being added all over that increases your time on the phone, when if you could just explain it to a person it’d take a fraction of the time (assuming you don’t just get bounced around to multiple other departments).
Some of the autoststems are dead ends too that hang up on you. When i run into those I’ve started just telling them I have a billing issue or that I need to purchase some additional product from them. The phone system will push you to a person really fast if they believe you’re buying something. Then the sales person can transfer you to the department you want to talk to rather than trying to navigate the maze of dead ends in some systems.
You realize ChatGPT on the phone would decrease the number of those prompts, right? You can just tell it in words what the issue is
Or it’ll just lie to me and make up some random answer it thinks I want to hear because that’s what it’s already doing. Granted, people can do the same thing, but until they get that part of ChatGPT worked out, I don’t really trust the answers it gives so much.
I just tried to call about my credit card application. The thing won’t respond to “operator” or “talk to a person”. ChatGPT would be able to at least understand I want to ask someone a question
And how does it know how to process the request? Someone still needs to program or enable it to do things, otherwise you’d just be talking to a wall. So maybe you end up with less prompts, but the end state is still going to be terrible service.
This is correct.
Source: I do this for a living.
I agree with their outlook.
Can we include CEOs as those positions laid off? They don’t do fuck all but save the company money, that can be done by an Excel spreadsheet.
There will be cuts, we just haven’t decided why yet…
I am here with my popcorn to see how well this will play for those CEOs.
We are in an age in which getting to a power position is a reality show. You don’t need to know how to do anything, really. It’s enough that you have charisma and trigger emotions (possibly negative emotions, they work better)
I wish that bar chart was broken down by job type, not industry. I’d wager that a lot of these jobs are the same jobs across all of those industries. Example: customer service, copy writing, etc.
No shit, all automation in history has taken away jobs not created.
Not created? My GE level university econ classes would disagree.
Things transform. Old jobs fade away, new ones arise.
As a software engineer, I disagree. Software engineers basically make things automated, so it’s a job that is created by automation
