Air Canada must pay damages after chatbot lies to grieving passenger about discount | Airline tried arguing virtual assistant was solely responsible for its own actions::Airline tried arguing virtual assistant was solely responsible for its own actions
This is some corporations are people bs they are trying to get away with. This wasn’t about greed over a couple hundred bucks, it’s about precedent and boy were they trying to set a harmful one for the consumer in ANY industry that utilizes AI with customer support, perhaps other applications as well.