Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.
Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.
Can you imagine the hellscape we’d be living in if precedent went the other way? Companies could just run every unsavory decision through some machine learning system and then wash their hands of it afterwards.
“Oh you were illegally fired? Sorry, that decision came from the Overmind, not from us.”