Air Canada must honor refund policy invented by airline’s chatbot::Air Canada appears to have quietly killed its costly chatbot support.

  • whenigrowup356@lemmy.world
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    9 months ago

    “According to Air Canada, Moffatt never should have trusted the chatbot and the airline should not be liable for the chatbot’s misleading information because Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions,” a court order said.”

    Can you imagine the hellscape we’d be living in if precedent went the other way? Companies could just run every unsavory decision through some machine learning system and then wash their hands of it afterwards.

    “Oh you were illegally fired? Sorry, that decision came from the Overmind, not from us.”