Why does this article feel like it ends too abruptly

Funny enough whenever I move house I always go with BT as the initial ISP, cause I’ve found they are best when things go wrong.

New house didn’t have a phone line, waited a few days for the engineer, a 3rd party guy was here for a few hours and left without getting me online. About a week later a proper openreach engineer showed up and got me online within 20 minutes.