Klarna says its AI assistant does the work of 700 people after it laid off 700 people::undefined
with the virtual assistant earning customer satisfaction ratings at the same level as human agents.
Citation needed? We’re going to take Klarna’s word for it?
The LLM worked better than the Indian service agent I got to talk to, however after I got an agent speaking my language things resolved
Trust the robot. Robots never lie. Also I’m not a robot. Beep
Watch their stocks. 🤣
I would really appreciate it if anyone could share some video or article or something that explains the relation between stocks and layoffs.
I don’t nave a citation, but in general, layoffs are usually used to cut costs. Spending less means more profits. More profits generally means the company looks better to the investors, and hence, better stock price.
I’m only taking about the relation between stocks and stupid decisions.
Wish I understood what drives the yearly layoffs tide
“I decide what the tide will bring.”
-Nami
So basically it’s because of a fish girl.
Klarna had their best year so far, they lost a record low 11 billion SEK. (About 1.1 billion usd).
