Did they mistake it for one of their own services people were using?
Fucking gold!
😂
They’re outsourcing many of their workforce abroad. Like Microsoft, I expect more of these “isolated” accidents to happen.
Wait, what does this have to do with outsourcing abroad?
Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn’t been properly trained in the company’s procedures) often doesn’t share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can’t communicate with eachother in real time (the timezone factor is a big one IMO).
It’s an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn’t be happening.
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Better article:
https://www.theregister.com/2024/05/09/unisuper_google_cloud_outage_caused/
They restored from another cloud service. Were I in charge, I’d still be leery of not having that data on my own drives. I have my Windows libraries mapped to my ghetto RAID 0, and those folders are in turn backed to Google. If all else fails, I have a local backup. And this story reminds me, I haven’t installed VEEAM on this new PC…
Yeah, this has definitely happened before, we just don’t hear about it in the news. I am personally aware of a Canadian non-profit whose Google accounts were nuked with no notice or explanation last year, leading to massive disruptions for 150 staff and even more clients. They never found out why, and had to restore from backups onto a brand new Google business account
But you can’t trust regular people to have open source ASI, but don’t worry, we won’t fuck it up.
“This should not have happened.”
Duh, ya think?
Google Sales Engineer: oh I see you didn’t purchase the “Do not randomly nuke my cloud” option… well there’s the problem.
Google Cloud counts about 60% of the world’s 1,000 biggest companies and 90% of generative AI unicorns as its customers
What exactly are generative AI unicorns?
Oopsies lol
Whoopsie!
Suddenly, using what little 401k I had for a down payment on a house doesn’t seem so bad lol
Critical support
If this happens to you, then you only have yourself to blame. Do not use evil corps.
