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Consumer rights in the EU are pretty strong. They include two-week free returns, no questions asked, on things purchased online/remote.
These rights do not extend to businesses, though. Sounds like Amazon is not interested in being helpful unless legislation is twisting their arm.
Amazon.com has 30 day free returns and no need to chat with anyone. We can just drop it off at a location with no packaging or printed label. Not sure if it’s different for .de or for businesses. I wouldn’t think it’s different for US business accounts in the US.
The article is long and confusing. Why are you creating a US based account from Germany. No company will allow that due to tax purposes, especially for businesses.
Many corporations simply see customer support as a department that generates 0 revenue and costs them money.
They try to bring those costs down by off-shoring support, using AI, simply not having support, etc. These companies trade the good will of customers, the livelihoods of their employees, and the larger economy all for their short term greed. Line must go up this quarter.
In a way, I’m glad people are slowing starting to come around and pay attention to this. For years, any time I would publicly complain about Amazon customer service online, it was very common for people to be completely dismissive or even blame me. I’d hear statements like “sure Amazon sucks, but they have great customer service” and I’d think to myself, just wait until it’s your time to find out that the customer service isn’t what you think it is.
Long story short, the item came with a broken part. Should have been quick and easy to rectify (send a replacement part, send a replacement unit, or refund the purchase). The seller was completely unhelpful. Amazon customer service would not intervene and insisted that I continue fruitlessly corresponding with the vendor, even though they had an “A-to-Z” money back guarantee if something goes wrong. It literally took months of back and forth between me, the vendor, and Amazon customer service before things were finally refunded in full.
So, basically I gave them another chance and they showed that things hadn’t improved a bit.
I was transferred between 16 different reps on an amazon chat trying to return a busted chair. I refused to log off, was polite, and started asking what the record for transfers was and of wed best it. I refused to explain the pr9boem again after the third transfer.
I wanted to return the chair and get the same model but not broken. I refused to take it to the post office.
They ended up refunding me the money and I kept the chair. Which kind of works. You can sit in it. Just can’t lock it when you Kean back.
Same thing happened with a vacuum that worked but kind of shot.out dust when you first turned it on.
Easy solution; don’t use Amazon.
Just don’t used the world’s largest retailer and hope the next largest retailer isn’t mirroring their business practices.
This is long and I got bored but skimming it, it sounds like he was being stubborn about returning the items because he felt aggrieved. I can’t really feel much sympathy for his situation.
Amazon has definitely declined but this isn’t the shinning example I was hoping it to be.
A lot of these small blogs are like that. Just authors being Karens while trying to sound like they’re the victim.
I’ve had Amazon delay refunding items I have returned for months for no reason. I have had to show them the tracking number shows delivered before customer service will issue the refund.
I’ve also been saying this for a long time, only to be dismissed by most who are apathetic to what’s going on. So now, if I do have to deal with them, I only ever make purchases on my credit card, and if there is a problem, they get 1 chance to fix it before I dispute. In the last year, I’ve had to dispute 3 separate times. On the latest one, the item was never delivered. I asked for a refund or replacement, customer service was useless, so I sent in documents to my bank and disputed. What does Amazon do? They sent their “counter of my claim” to the bank from the shipping SHOWING THE ITEM TO BE UNDELIVERABLE as reason why the charge should not be reversed. My bank sided with me luckily. But they are truly awful now, and have been for a while.
Willing to give 10:1 odds that they’ve turned a bunch of their processes over to LLMs.
I’m a little surprised they successfully reached your bank with a rebuttal, rather than just firing mail into the ether.
I don’t use it anymore because of the terrible service and the sneaking of prime at every opportunity. It’s like going to a store where the staff refuses to talk to you and you always have to check if they took some money out of you wallet before you leave.
