In a way, I’m glad people are slowing starting to come around and pay attention to this. For years, any time I would publicly complain about Amazon customer service online, it was very common for people to be completely dismissive or even blame me. I’d hear statements like “sure Amazon sucks, but they have great customer service” and I’d think to myself, just wait until it’s your time to find out that the customer service isn’t what you think it is.
Long story short, the item came with a broken part. Should have been quick and easy to rectify (send a replacement part, send a replacement unit, or refund the purchase). The seller was completely unhelpful. Amazon customer service would not intervene and insisted that I continue fruitlessly corresponding with the vendor, even though they had an “A-to-Z” money back guarantee if something goes wrong. It literally took months of back and forth between me, the vendor, and Amazon customer service before things were finally refunded in full.
So, basically I gave them another chance and they showed that things hadn’t improved a bit.
Dog: Yeah, you see the problem is it’s already in my mouth. If you would have asked a bit sooner, this could have turned out differen – SQUIRREL OH MY GOD SQUIRREL DID YOU SEE THAT SQUIRREL IMMA MUNCH IT