The voice recognition system seems not to have recognised what customers were really ordering.

McDonald’s is removing artificial intelligence (AI) powered ordering technology from its drive-through restaurants in the US, after customers shared its comical mishaps online.

A trial of the system, which was developed by IBM and uses voice recognition software to process orders, was announced in 2019.

It has not proved entirely reliable, however, resulting in viral videos of bizarre misinterpreted orders ranging from bacon-topped ice cream to hundreds of dollars’ worth of chicken nuggets.

  • DrCake@lemmy.worldEnglish
    231·
    5 months ago

    Wasn’t this just voice recognition for orders? We’ve been doing this for years without it being called AI, but I guess now the marketing people are in charge

      • daddy32@lemmy.worldEnglish
        12·
        5 months ago

        Voice recognition is “AI“*, it even uses the same technical architecture as the most popular applications of AI - Artificial neural networks.

        * - depending on the definition of course.

    • brianorca@lemmy.worldEnglish
      2·
      5 months ago

      It’s more than voice recognition, since it must also parse a wide variety of sentence structure into a discreet order, as well as answer questions.