Waldowal

Same. Not sure why it would go viral.

Pretty confident if this happened because they hired a new (real) support operator who just didn’t understand the policy, they would have made a concession to the customer and the support person would likely just get more training.

But because it’s a chat bot that they really don’t understand (outside of their IT department), they go to court and shut down a system they likely spent hundreds of thousands of dollars developing.

This type of advanced decision making is why we pay CEOs the big bucks.

Absolutely disgusting! Where would you even find that sort of filth? Be specific.

Oh, that’s pretty damning then. Just throwing half-assed planes out the door.

It’s Alaska Airlines. Isn’t this plane likely 15+ years old? Is Boeing directly involved in maintenance for the lifetime of the plane? Or, is this on Alaska Airlines, and they are shamelessly scapegoating because it’s opportunistic to kick Boeing lately?

The article says the expected cost savings haven’t been realized because people steal stuff and generally suck at scanning & bagging their own groceries.

Uh dude, your girlfriend is pregnant

This is Mac for me. 14 things I can click on the left of the file explorer that show me the same exact files… sometimes in a different order.