That’s how it is by me too; very few lines open with an actual person. I’d prefer not interacting with anyone, but the self checkouts are just a reason to hire fewer people. Years ago, they used to have two people at every register at grocery stores; one to ring people up and the other to pack the bags up. You rarely see this anymore unless the cashier is being trained.
In addition to that, on the occasions that I do use self checkout, I almost always have an issue with one of the items and then the one person they have overseeing ten checkout lanes needs to finish what they’re doing and come over to me just to fix the issue so I can finish scanning the rest of my stuff.
So when I’m using self checkout, I’m doing unpaid labor just because the store wants to increase profits and it often ends up being slower depending on how much produce I’m buying.
The video lives up to the headline: https://youtu.be/bSRqjxpTXzM?si=8dE18ClbO2qa2lej