and pushed the staff turnover rate in my department to 95%. They ended up having to outsource the function to an overseas firm.

Sounds like their reason behind implementing the RTO plan was successful then.

A times B times C equals X… I am jacks something something something

Narrator: A new car built by my company leaves somewhere traveling at 60 mph. The rear differential locks up. The car crashes and burns with everyone trapped inside. Now, should we initiate a recall? Take the number of vehicles in the field, A, multiply by the probable rate of failure, B, multiply by the average out-of-court settlement, C. A times B times C equals X. If X is less than the cost of a recall, we don’t do one.

Woman on Plane: Are there a lot of these kinds of accidents?

Narrator: You wouldn’t believe.

Woman on Plane: Which car company do you work for?

Narrator: A major one.