We have heard you. We apologize for the confusion and angst the runtime fee policy we announced on Tuesday caused. We are listening, talking to our team members, community, customers, and partners, and will be making changes to the policy. We will share an update in a couple of days. Thank you for your honest and critical feedback.
While we were very reasonable, we understand that you just didn’t get it, which made you sad. We understand it feels bad to be sad. To remedy this, we will try again using different words.
Yep. What they should have written:
“We recognize that our recent runtime fee policy announcement wasn’t well-received. We genuinely apologize for the oversight and any confusion or concern it caused. Your feedback is invaluable to us. We are actively discussing the policy with our teams and the community and will be revising it based on your inputs. Please bear with us as we work through this, and expect an update soon.”
PR is hard, let’s go shopping!
Yep, that has a better tone. There’s a limit to how good a statement you can make when at the core you really plan to do enshittification one way or another, but they could have thrown in a smidgeon of accepting blame also. E.g. “We were unable to provide clear and unambiguous answers to questions that came up” costs them nothing.