Google tests a feature that calls businesses on your behalf and holds until an agent is available | TechCrunch::Google is testing a feature that places a call to a business , waits on hold and then give you a call once a representative is available.

  • Boozilla@lemmy.world
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    9 months ago

    Business services are so shitty the answer is: another service.

    Reminds me of supplemental insurance plans. Fractal capitalism.

    • nodsocket@lemmy.world
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      9 months ago

      The reason business service is so bad is because it actually hurts them to provide good service. Most of the time it’s someone complaining or asking the company for a refund, etc. It’s better for business to make the process as difficult as possible to discourage anyone from trying to lodge a complaint. It’s a type of dark pattern.