This is not a story about a company failing because they hid product capabilities from their customers and were underappreciated because people didn’t realize how good their product was. This is a story of a company over promising in their marketing and failing to deliver.
I stand by what I said in the context of this story, which is what we are discussing. if you don’t know if you can deliver a feature don’t put it out there that you’re trying to make the feature. If customers know you’re working on something and then you can’t deliver they feel like they lost that thing. If they don’t know that you’re working on it and you pull it out of the hat before lunch or even in a post launch update everyone is excited because they feel like they got something extra for free. Obviously on launch you should explain the full capabilities of your product. But again that is not the context of this story.
Issues I can think of in the order they occur to me. These are off the top of my head refections not researched.
Group think: If I shop where most other people shop I have outsourced research and decision making. Is there a good reason? maybe, maybe not but I’m going to follow the masses because I can’t research everything.
Stability: neither store offers physical assets so if the store shuts down my purchases could also vanish. Steam is a bigger player and appears to be more stable and GOG is DRM free.
3 The shopping experience: I personally find the layout of steam better for discovery and finding reviews. With the current epic coupon available I have looked on epic for games and if you’re just browsing it is not a intuitive experience. GOG similarly has a variety of sorting tools available.
This all could be insane ramblings but these are the things that motivate me to spend my money on Gog or steam in general.