Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

  • AccidentalLemming@lemmy.world
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    1 year ago

    We seek out products that have received good reviews. Preferably lots of reviews and recently written. We’ve voted with our wallets and businesses have adapted.

    Sure the feedback prompts are annoying. But we’re the ones who created the “problem”, and I can easily dismiss review prompts.

    Since a business is at a competitive disadvantage if they’re the only ones not collecting high amounts of reviews, we’d need to level the playing field. I suppose you could create a law banning businesses from explicitly solliciting feedback, leaving it up to people to seek out a feedback form by their own initiative. But then you’ll have only complainers and people who are extremely enthusiastic.

  • Fantomas@lemmy.world
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    1 year ago

    Small business? I always rate honestly and in detail.

    Bad experience? Level headed and honest review that repeats the companies name a lot and the words, ‘review’ and ‘negative’ to pump it up the search ranks.

    Everything else? You want my opinion? Pay me.

  • CADmonkey@lemmy.world
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    1 year ago

    I hate when I buy something and I get emails hassling me about a review for weeks afterwards. I normally 1-star all pushy reviews, but if they’re just farming for data… I’m going to start using my “other” email when making purchases.

  • Custoslibera@lemmy.world
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    1 year ago

    This author is the atypical consumer.

    Dude, literally stop buying shit and this ‘problem’ stops.

    Be more mindful with your consumption.