• PlantObserver@lemmy.world
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    10 months ago

    NordVPN literally will not let me delete my account. My 3 years is over, there is no method to delete when signed in to their site. You have to fill out a form with your payment details and shit to “verify your identity” (who remembers that shit from 3 years ago).

    Literally emailed from the email associated with the account, called, logged in, etc. they won’t delete it until I send my credit card info in the clear, over insecure email.

    FUCK NORDVPN

    • thbb@lemmy.world
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      10 months ago

      What prevents you from revoking your payment mandate at your bank?

      In Europe at least, your bank must honor this request and there’s nothing your debtor can do about except spending 1000’s to recover at most 3 months of payments with the current legal apparatus in Europe.

    • MashedTech@lemmy.world
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      10 months ago

      Try to log in from Europe, or change the details of your account to day Europe. Because with gdpr in Europe they are obligated to let you delete it.

    • peskywarrior@lemmy.world
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      10 months ago

      Lol they won’t let me change my email address.

      The email account has been closed for 6 months now and the bank account/debit card they want me to verify my payment with has been closed for years

    • chiliedogg@lemmy.world
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      10 months ago

      My credit card got stolen a few months back and it’s been great for my finances. All this shit chrging me 10 dollars here and there without me noticing that I haven’t been using.

      I’ve only reactivated a few things.

    • dantheclamman@lemmy.worldOP
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      10 months ago

      Yeah, these services don’t have to add much friction to trap vulnerable folks like the elderly. Obscure the cancel button under a couple menu levels and dark patterns and they have people trapped for life. It can be very insidious

  • Sterile_Technique@lemmy.world
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    10 months ago

    When I was younger I remember buying credit cards with a set balance on them to pay for subscriptions that seemed shady.

    If cancelling was anything except convenient, I’d just use up the balance on my next trip to the grocery store, then shred the fucker and forget about it. Company XYZ could then have fun trying to bleed a rock.

    Only downside is that was a pain in the ass too, but at least kept the control in my hands.

    Wondering if any banks have a way to set this up as a kind of partition on your account? Never looked into that approach but it seems like such an obvious solution.

    Anyone got tips for this kind of thing?

      • Wogi@lemmy.world
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        10 months ago

        I used to work at an Internet provider that offers a discounted auto pay program.

        No, at least not there.

        Every once in a while we’d get complaints that a card wasn’t working and it was because they were trying to use a gift card, and the system recognized gift cards and declined them immediately. Needed to be a credit or debit card with your name on it. Or at least someone’s name on it. Who payed didn’t matter, but a real person would be billed every month.

    • Pantsofmagic@lemmy.world
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      10 months ago

      Virtual card numbers usually work well. I always made sure to use them with stuff like SiriusXM and other clowns that make cancellations difficult. You can leave them active or cancel them arbitrarily. Some card companies let you set them up via their app or website.

  • Inucune@lemmy.world
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    10 months ago

    Log in

    Modify/Cancel services:

    Do you wish to add, remove, or view your current services?

    [Remove]

    Here is a list of your current services. Check the box for each service you want to remove

    [List, with a select all button, and a clear button]

    [Remove selected]

    You are about to remove the following services. Please confirm

    [List, confirm button, take me back button]

    A confirmation email of these changes has been sent to your email on file. Please allow 48 hours for changes to apply.

    • M500@lemmy.ml
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      10 months ago

      To play devils advocate, my guess might be that consumers will have to schedule to return hardware or something. But honestly, it’s just so they can bully people when they try to cancel.

      • Arbiter@lemmy.world
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        10 months ago

        Yeah, it wouldn’t be hard to just charge for the hardware if it isn’t returned.

  • nutsack@lemmy.world
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    10 months ago

    there should be a button on the remote control dedicated to ending your service

  • Etterra@lemmy.world
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    10 months ago

    Oh hey look at the rich bastards whine about having to not be jerks about one single thing.